Question
What are your deposit and cancellation policies?
Answer
- At least a 50% deposit is due at time of booking. Deposits are non-refundable.
- If an event is cancelled or rescheduled more than 7 days prior to the event date, the deposit may be used for the new event, to be scheduled upon availability of Rapid Tatts and Entertainment or refunded.
- A $25.00 rescheduling fee will apply.
- If you party is cancelled within 7 days of your event date, there will be a 50% cancelation fee.
- If you party is cancelled within 24 hours of your event date, there is no refund available.
Question
What are your travel fees?
Answer
- Most of central San Diego is a free travel zone; however we do have travel fees to the following areas. If your area is not listed, and it is outside the central San Diego area, please call us at 619-402-3580 and we can assist you.
All prices are per entertainer.
- Camp Penalton - $25.00
- Carlsbad - $15.00
- Chula Vista - $10.00
- Escondido - $15.00
- Oceanside - $15.00-25.00
- Poway - $10.00
- Ramona - $25.00
- Rancho Santa Fe – $10.00-$25.00
- San Marcos – $15.00-$25.00
- San Ysidro - $15.00
Question
How do I reserve entertainment?
Answer
- We book all reservations over the phone. You can call us at 619-402-3580 and we’ll take all your information and then send you an email or fax confirmation.
- We do require at least a 50% deposit to reserve your entertainment.
Question
Do you go to parks?
Answer
- We can perform at most locations, parks, homes, public venues, restaurants, clubhouses, schools, parking lots, street fairs, and beaches, inside or outside. We are accommodating to your venue, whatever it may be.
Question
How soon should I book my entertainment?
Answer
- All of our booking are on a first come, first serve basis.
- We highly recommend at least 2 weeks in advance, this way we are more likely able to secure your preferred date and time.
Question
Do I need to supply anything for the entertainer I booked?
Answer
- No equipment on your part is necessary. We bring out a table, chairs, games and all other supplies needed. If there are any particular items such as prizes that you would like to provide for the entertainer to hand out, feel free to do so.
- All you need to provide are the children.
Question
Do you require a deposit?
Answer
- In order to reserve your entertainer, we require at least a 50% deposit. We accept Visa, MasterCard, and Discover.
Question
What happens to my deposit if my child gets sick or if I have an emergency and I have to cancel?
Answer
- Of course no one can predict a child becoming ill or a last minute emergency and we understand that. If you have to cancel last minute due to one of these issues, please contact us as soon as you can. Your deposit can be transferred to another party date upon availability of Rapid Tatts and Entertainment.
Question
Do I need to reserve a parking spot for the entertainer I booked?
Answer
- You are responsible for the entertainers finding suitable parking for your event. If our entertainers incur any parking fees or tickets, you will be charged accordingly.
- If an entertainer is late due to finding suitable parking, that time will be deducted from your entertainer’s appearance or you will be charged for that additional time.
- Event arrival time is subject to a +/- 15 minute window from requested time.
Question
What kind of space do you need for your entertainment?
Answer
- Most of our entertainers are able to work on any surface at any location. Ideally we need a small area to set up.
- Games require a bit more room depending on the games and ideally on grass.